Privacy Policy
At Touchplanet, we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you use our website, products, and services. We do not sell your personal information to third parties.
Last Updated: June 11, 2025
Our Commitment to Privacy
Touchplanet is dedicated to maintaining the trust and confidence of our customers and visitors to our website. We believe that your personal information is yours, and we are committed to using it only in ways that are transparent and lawful.
We use your data to provide superior audiovisual (AV) solutions, products, and services and to improve your experience with Touchplanet. We abide by privacy laws and regulations worldwide, including the General Data Protection Regulation (GDPR) in the European Union and other applicable data protection laws.
Information We Collect
We collect information to provide and improve our services to you. The types of personal information we may collect include:
- Contact Information: Name, email address, postal address, phone number, and company details when you inquire about our products or services, request a quote, or sign up for our newsletter.
- Service Information: Details related to the AV solutions, interactive displays, video conferencing systems, audio systems, and digital signage we provide, including installation, maintenance, and support requests.
- Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, operating system, referral sources, pages viewed, and the dates/times of visits. This is typically collected through cookies and similar technologies.
- Communication Data: Information you provide when you communicate with us via email, phone, or online forms.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To deliver and manage our AV solutions, interactive displays, and other products and services, including installations, support, and maintenance.
- To Communicate with You: To respond to your inquiries, provide customer support, send important notices, and communicate about our products and services.
- To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and functionality of our products, services, and website.
- For Marketing Purposes: To send you updates, promotional materials, and information about new products or services that may be of interest to you, where you have provided consent or where permissible by law.
- For Security and Fraud Prevention: To protect our website, products, and services from unauthorised access, fraud, and other malicious activities.
- To Comply with Legal Obligations: To meet legal and regulatory requirements applicable to our business.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with trusted third parties in the following circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
Touchplanet takes reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We implement technical and organisational measures, including encryption, firewalls, and secure data storage, to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location, particularly if you are in the European Union (EU) or European Economic Area (EEA), you may have certain rights regarding your personal data under the GDPR. These rights may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Email: sales@touchplanet.co.uk
Postal Address: 9 Church Street, Wednesfield, Wolverhampton, West Midlands, WV11 1SR